Important regulatory information

UK

In writing to:

The Compliance Officer,
The Fry Group,
Crescent House,
Crescent Road,
Worthing,
West Sussex,
BN11 1RN

Or by email to: info@thefrygroup.co.uk
Or by telephone on: +44 (0)1903 231545

You may refer your complaint directly to the Financial Ombudsman Service, full contact details of which are listed on their website at www.financial-ombudsman.org.uk or European-based clients can refer to the European Commission Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ 

Hong Kong

In writing to:

The Compliance Officer
The Fry Group (H.K.) Ltd
Unit 1115, Tower 2
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong

Or by email to: info@thefrygroup.hk
Or by telephone on: +(852) 2526 9488

Should you be dissatisfied with The Fry Group (H.K) Ltd response to a complaint, you can contact the SFC at www.sfc.hk You may also refer the case to the Financial Dispute Resolution Centre, full contact details of which are listed on their website at https://www.fdrc.org.hk/.

Singapore

In writing to:

The Compliance Officer,
The Fry Group (Singapore) Pte. Ltd
6 Battery Road #16-04/05,
Singapore 049909

Or by email to: info@thefrygroup.sg
Or by telephone on: +(65) 6225 0825

If you are not happy with our resolution of a complaint, you may wish to the contact the Financial Industry Disputes Resolution Centre (FIDReC), their details of which can be found on their website www.fidrec.com.sg

Belgium

In writing to:

The Compliance Officer,
The Fry Group (Belgium)
C/o The Nest Work, Ave de Broqueville 12,
1150 Brussels,
Belgium

Or by email to: info@thefrygroup.be
Or by telephone on: +32 (0)2639 4560

If you cannot settle your complaint with us, you may be entitled to refer it to the relevant Belgium Ombudsman Service via www.ombudsman.be/fr/ombudsmans/ombudsman-des-assurances . European-based clients may also refer directly to the European Commission Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/

Middle East

In writing to:

The Compliance Officer
Wilfred T Fry (Personal Financial Planning) Ltd – The Fry Group (DIFC Branch)
Emirates Financial Towers,
Level 3, North Tower, Office 310,
PO Box 507290
DIFC,
Dubai

Or by email to: info@thefrygroup.ae
Or by telephone on: +(971) 04389 4900

If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Dubai Financial Services Authority, more details of which can be found on their website www.dfsa.ae/en/Consumer/Consumer#Complaints.

Section 172(1) statement

The directors of the group have acted in accordance with their duties codified in law, which include their duty to act in the way in which they consider, in good faith, would be most likely to promote  the success of the Group for the benefit of its members as a whole, having regard to the stakeholders and matters set out in section 172(1) of the Companies Act 2006.

The regulatory requirements the Group has to meet provide a framework to demonstrate how the board makes decisions for the long term success of the Group including having regard to how the board makes sure the business complies with the requirements of section 172 of the Companies Act 2006. The business depends upon long term relationships with clients and suppliers. Decision making and forward planning of the directors takes into consideration the following long term factors:

• Anticipating client needs
• Anticipating changes to laws and regulation
• Investing in IT and security infrastructure
• Retaining key staff
• Incorporating sustainability as a core value

Sustainability policy

1. Sustainability risk policies

In accordance with the EU Sustainable Financial Disclosure Regulation (SFDR), our office incorporates sustainability risks into its insurance advice on insurance-based investment products to the extent that this information is made available by the insurance provider.

The SFDR defines sustainability risk as “an environmental (E), social (S) or governance (G) event or condition which, if it occurs, could have a material adverse effect, actual or potential, on the value of the investment”.

In the context of advising on insurance-based investment products, the remuneration policy applicable in our office does not encourage excessive sustainability risk taking

2. Negative impacts on sustainability factors

The SFDR has defined sustainability factors as “environmental, social and personnel issues, respect for human rights and the fight against corruption and bribery”.

The regulatory framework for sustainability factors and the negative impacts of investment decisions on sustainability factors is currently incomplete and will continue to evolve over the coming months and years.

For this reason, our office does not currently take into account the negative impacts of investment decisions on sustainability factors in its insurance advice on insurance-based investment products.

We will adapt this policy as the regulatory framework evolves.